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Frequently Asked Questions
General Overview
General Overview
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Welcome to Onboard
Installation
Installation
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Steps To Success
Installation Requirements
Network & Connectivity Requirements
Installing Onboard's Edge Software
Troubleshooting Installation & Working with IT
What is BACnet?
What is Modbus?
Data Discovery
Data Discovery
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Managing Deployments
BACnet Discovery [Soon]
Launch & Configure Modbus Devices
Troubleshooting Discovery
Data Modeling with AI
Data Modeling with AI
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What is Staging?
Getting Started with Staging
What is an Ontology?
Onboard's Data Model
Data Modeling with AI
Modeling Points
Modeling Equipment
Modeling Locations
Modeling Relationships
Publish-Unpublish Workflow
Feature Guides
Feature Guides
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Exporting Data (CSV, JSON)
Creating Custom Labels [Soon]
Setting Data Alerts [Soon]
Account & Preferences
Account & Preferences
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Creating a User Account
Deactivating a User Account
Admin Vs User Permissions [Soon]
Setting Unit Preferences [Soon]
Security
Security
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Security Brief

Welcome to Onboard

Your Building Data Journey starts here!

Onboard is a self-service platform that makes it simple to collect, standardize, and work with your building data. From the equipment on-site all the way to launching your own analytics, we streamline the entire journey, so you can spend time using your data, not wrestling with it!

This short guide (about a 5-minute read) gives you a clear overview of how Onboard works. By the end, you will know how data flows from your building to Onboard's cloud, how our AI helps clean and standardize it, and how you can put it to work in your own tools and workflows.

🔌 From Devices to Cloud

Onboard securely connects with your building’s equipment, ensuring a seamless & reliable data collection

Your Building

In your building, equipment such as AHUs, VAVs, boilers, meters, and sensors are connected through controllers that communicate over the building network. These systems generate a wealth of data that can reveal valuable insights into the performance and health of your built environment.

Onboard Installation

Onboard's Edge Software is installed on your building's network. It connects to the equipment via IP using BACnet or Modbus, automatically discovering and collecting data from these devices with minimal permissions required. Only outbound access is required by the Edge Software.

Secure Transmission

Data is sent securely to Onboard’s cloud where it is stored.

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🦾 AI Magic

This is where Onboard’s AI does the heavy lifting, turning messy building data into clean, structured, and ready for live streaming.

‍Automatic Data Standardization

Once your building data reaches the cloud, Onboard’s AI-powered Mapping Engine automatically cleans and labels it.

Each label is assigned a confidence score along with top 5 predictions, so you can start streaming high-confidence predictions right away and fine-tune the data later.

Ontology & Data Tagging

Your data is structured with Google’s Digital Buildings Ontology (DBO) and enriched with Project Haystack tags for consistent semantics across all systems.

Intuitive User Interface

No more spreadsheets! You can easily manage, validate, and refine your data through a simple, visual interface inside the Onboard App.

Real-Time Status Tracking

Track your modeling progress with live status indicators, ensuring full visibility into your data’s readiness.

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💻 Onboard WebApp

A single hub for all your building data; centralized, standardized, and ready to use!

Unified Dashboard

You can view all your building stats, equipment status, and live sensors in one centralized app.

Real-Time Data

The web-app lets you view trends on equipment and monitor data health instantly.

Easy Exports

With just a few clicks, you can download your standardized data in Excel or JSON formats.

Smart Alerts

You can set notifications for stale data or outages to stay on top of your building’s health.

Seamless Management

You can launch, configure, and manage Onboard’s software installations directly from the app.

Developer-Ready

Our REST API and documentation make it easy to build your own apps and analytics on top of Onboard’s data.

Access Controls

Admins can set permissions to control who can view or edit building data.

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🤝 Live Community Support

Stay connected for instant help, updates, and peer collaboration

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‍Instant Support‍

Get quick help from the Onboard team when you need it.‍

Product Updates & Release Notes‍

Stay up to date on the latest features and improvements.

Request Features‍

Share your ideas and help shape the future of Onboard.

Engage with Peers‍

Connect with other experts, exchange knowledge, and learn best practices.

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