Frequently Asked Questions

Managing Deployments

The Deployments page in the Onboard App helps you manage, monitor and configure your Edge Software installations across all your buildings.

A Deployment represents an installation of Onboard’s Edge Software within your building’s network. Each deployment can serve one or more buildings, and a single building may be connected to multiple deployments (for example, if devices are on separate physical networks).

At a glance, you will see important details about your deployment surfaced to you, such as last contact, online/offline status, and overall health. Click on a deployment to expand it and view more details. Here, you will find multiple tabs through which you can explore and manage different aspects of the deployment.

Monitoring Tab

The Monitoring tab provides insights into your deployment’s performance and health. Here you can check metrics such as last contact, uptime, and memory usage, helping you confirm that your deployment is online and stable.

Configuration

The Configuration tab shows which services (e.g., BACnet or Modbus) are currently active and running on your deployment, along with the IP addresses they use.

This tab also includes a Deployment Status toggle, which allows you to turn OFF a deployment. Doing so deactivates all services and halts data collection until re-enabled.

Replacement

This tab lists all the collectors associated with your deployment. A collector is an instance running within a deployment that performs the job of discovering and collecting data from your building systems (e.g., BACnet or Modbus devices).

Currently, you can use this tab to replace a collector.

  • To deactivate an old collector, click on the Enabled button.
  • Once deactivated, the collector stops collecting data.

⚠️ Note: Reactivating inactive collectors is not currently supported from the UI.

Modbus

The Modbus tab allows you to launch and configure your own Modbus collectors. If your site uses Modbus devices, you can set up and manage their data collection directly from here. For detailed steps, see our guide: Launch & Configure Modbus Devices.